xbet app Help Center | Support Guides and Account Assistance

What can we help you with?

Choose the category that matches your issue

Account & Registration

Opening a new account, email verification, password reset, and profile updates.

Deposits & Withdrawals

Guides and troubleshooting for all payment methods — bKash, Nagad, and Rocket.

Bonuses & Promotions

Welcome bonus, cashback, free spins — how to claim and use them.

Games & Betting

Guides on rules and strategies for Sports Betting, Live Casino, and slots.

App Download & Installation

Step-by-step guide to installing xbet app on Android and iOS.

Security & Verification

Guides on KYC verification, account security, and two-factor authentication.

VIP Program

Details on VIP tiers, points system, and exclusive benefits.

Technical Issues

Login problems, pages not loading, app crashes — get quick solutions.

Creating an account and logging in for the first time

A simple step-by-step guide for new users

How do I open a new account?

Opening an account on the xbet app is quick and straightforward — the whole process takes just 3–5 minutes. All you need is a mobile number or email address.

1

Go to the registration page

Go to the xbet app homepage and click the "Register" button. A short form will appear.

2

Fill in your details

Enter your mobile number or email, choose a password, and select BDT as your currency.

3

Verify OTP

Verify your number using the 6-digit code sent to your mobile. The code is valid for 60 seconds.

4

Complete your profile

Enter your full name, date of birth, and address. This will be required later for KYC verification.

5

Make Your First Deposit

After creating your account, make a deposit of any amount via bKash or Nagad to receive your welcome bonus.

Keep in mind: Each person may only register one account. Multiple accounts may be closed and any balance forfeited.

What should I do if I forget my password?

On the login page, tap the "Forgot Password?" link. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password.

Password must be at least 8 characters long.
Using a mix of uppercase and lowercase letters along with numbers will make your password stronger.
If you don't receive the reset code, check your spam folder or contact support.

What you need to open an account

Active Bangladeshi mobile number
Valid email address (optional)
National ID Card (NID) — for KYC
18 years of age or older

Common Mistakes

Registered with an incorrect mobile number
Attempting to use an OTP after it has expired
Attempting to open multiple accounts with the same number
Selecting the wrong currency

Deposit & Withdrawal Guide

Fast transactions with Bangladesh's most popular payment methods

bKash

BKash is Bangladesh's largest mobile banking service. Depositing on xbet app via bKash is quick and easy.

Minimum deposit: ৳200
Maximum daily deposit: ৳50,000
Processing time: Instant
Withdrawal time: 5–15 minutes

Tips: When making a deposit, always send to the specific number provided by the xbet app — sending to any other number will not credit your account.

Nagad

Nagad is fully supported on the xbet app — no extra steps needed for Nagad users.

Minimum deposit: ৳200
Maximum daily deposit: ৳50,000
Processing time: Instant
Withdrawal time: 5–20 minutes

Tips: Before requesting a withdrawal, make sure your Nagad account is active.

Rocket & others

Xbet app also supports Dutch-Bangla Bank Rocket and select bank transfers.

Minimum deposit: ৳300
Maximum daily deposit: ৳1,00,000
Processing time: 1–30 minutes
Withdrawal time: 15–45 minutes

Tips: For bank transfers, make sure to save your transaction reference number.

What should you do if you have trouble withdrawing?

Sometimes a withdrawal may take longer than expected to arrive. Check the points below first — most issues can be traced back to these:

KYC verification incomplete — go to your profile and upload your NID.
Bonus wagering requirement not met — check your rollover status in the Bonus section.
Withdrawal amount is below the minimum limit — at least ৳300 is required.
Incorrect mobile banking number — verify the correct number in Settings.
Delay due to network issues — please wait 30 minutes.

If none of the above apply and more than 45 minutes have passed, please contact us directly via live chat.

Xbet app Download & Installation Guide

Easy installation on both Android and iOS

How to install on Android

If xbet app isn't available on the Google Play Store, you can download and install the APK file directly. This is completely safe.

1

Enable unknown sources

Go to your phone's Settings → Security → and enable Unknown Sources.

2

Download APK

Download the latest APK file from the xbet app's official download page.

3

Install

Tap the downloaded file and press the "Install" button.

4

Log in or Register

Once installation is complete, open the app and log in to your account.

How to install on iOS

IPhone users can easily install the app by visiting the xbet app website through the Safari browser.

Open Safari and go to the xbet app download page.
Tap the iOS download link.
Go to Settings → General → Device Management and trust the app.
Once installed, launch the app from your home screen.

Minimum System Requirements

Android 6.0 or above
IOS 12.0 or above
RAM: at least 2 GB
Storage: at least 150 MB free
Internet: minimum 3G connection

Bonus Claim & Usage Guide

Using bonuses correctly can significantly boost your earnings

How do I claim the welcome bonus?

Open a new account on xbet app, make your first deposit, and the welcome bonus will be credited to your account automatically — no separate claim needed.

Up to 100% bonus on your first deposit.
Bonuses can be used directly in games.
To withdraw bonus funds, you must place a specified amount in bets (wagering requirement).
Bonuses are generally valid for 30 days.

What is a wagering requirement?

Bonus funds cannot be withdrawn directly — you must first place a certain amount in bets. This is known as the wagering requirement.

Example: If you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to place a total of ৳10,000 in bets before you can withdraw any winnings from that bonus.

Tips: Wagering requirements are generally met faster when betting on slots. Check the wagering contribution rates in the casino section.

Account Security & KYC Verification

Keep your account secure — just a few simple steps

Why is KYC verification required?

KYC (Know Your Customer) is an identity verification process that keeps your account secure. Without it, large withdrawals will not be processed.

To complete KYC verification on the xbet app, upload any one of the following documents:

National ID Card (NID) — front and back photos
Passport — photo of the first page
Driving License

Simply take a photo and upload it. Verification is usually completed within 24 hours, and you'll be notified by email or SMS once done.

If your account is hacked or you notice suspicious activity

If you suspect unauthorized access to your account or notice any suspicious transactions, take these steps immediately:

1

Change Password

Set a new strong password right away from Settings.

2

Notify support

Notify the xbet app support team via live chat or email.

3

Temporarily lock your account

If needed, your account can be temporarily locked with help from Support.

Safety Tips

Never share your password with anyone.
Avoid logging in on public WiFi.
Change your password every 3 months.
Do not click on phishing links.
Keep two-factor authentication enabled at all times.

Verification Timeframe

KYC Verification: 24 hours
Email verification: instant
Mobile OTP: 60 seconds
Password reset: 15 minutes

Frequently Asked Questions

Answers to the most frequently asked questions

The minimum deposit on xbet app is ৳200 via bKash and Nagad. For Rocket and bank transfers, the minimum is ৳300. It's wise to start small and get familiar with the platform first.

Withdrawals to bKash and Nagad are typically completed within 5–15 minutes. Rocket and bank transfers may take 15–45 minutes. If KYC verification is pending or the withdrawal amount exceeds a certain limit, additional verification may be required, which can take longer.

No, the xbet app is completely free to download and install on both Android and iOS. You just need enough storage space on your device (at least 150 MB) and an internet connection.

First, make sure you're entering the correct mobile number and password. Check whether Caps Lock is on. If you're still having trouble, use the "Forgot Password?" option. If that doesn't work, clear your browser cache or try a different browser. If the issue persists, contact support via live chat.

Most bonuses can be used on slots and casino games. However, some bonuses apply only to specific games. Sports Betting bonuses are issued separately and cannot be used in the casino. Full terms and conditions are listed on each bonus page.

xbet app operates under an international license and serves users across multiple countries. Players from Bangladesh may use the platform at their own discretion. For any legal questions, please refer to the local laws of your country.

Yes, xbet app can be used on multiple devices simultaneously. Staying logged in on both the mobile app and a web browser at the same time is perfectly fine. For security, though, avoid logging in on unfamiliar devices.

Contact support directly

Our Bangla support team is here for you seven days a week, around the clock

Live Chat

Click the chat icon in the bottom-right corner of the site. Average response time is 3–5 minutes.

Fastest

Email Support

For complex issues, send us an email. We typically respond within 2–6 hours.

support@xbetapp.ws

Telegram

Join the official Telegram channel for updates, offers, and support.

Active 24/7

FAQ Page

Visit our detailed FAQ page for quick answers to common questions.

Self-Help

Xbet App Help Center – Easy solutions for all account, payment, and game-related issues